Return policy

Company data

AQwaTech BV

Bevrijdingsweg 18 – B-8480 Bekegem

Telephone: +32 (0)50 69 02 45


VAT BE 0555.711.515

Right of withdrawal

The provisions of this article only apply to Customers who, in their capacity as consumers, purchase articles online from AQwaTech BV.


The Customer has the right to revoke the agreement within a period of 14 calendar days without giving reasons. The revocation period expires 14 calendar days after the day on which the Customer or a third party designated by the Customer, other than the carrier, acquires physical possession of the last good.


In order to exercise the right of withdrawal, the Customer must inform AQwaTech BV (Bevrijdingsweg 18, B-8480 Bekegem,, +32 (0)50 69 02 45) of its decision to withdraw from the contract by means of an unequivocal statement (e.g. in writing by post or e-mail). For this purpose, the Customer may use the attached model revocation form, but is not obliged to do so.


In order to comply with the revocation deadline, the Customer must send his notice concerning his exercise of the right of revocation before the revocation deadline has expired.


The Customer must return or hand over the goods to AQwaTech BV immediately, but in any event no later than 14 calendar days after the day on which he has notified AQwaTech BV of his decision to revoke the agreement (Bevrijdingsweg 18, B-8480 Bekegem). The Customer shall be on time if he returns the goods before the period of 14 calendar days has expired.


The direct costs of returning the goods shall be borne by the Customer.


If the returned product has in any way diminished in value, AQwaTech BV reserves the right to hold the Customer liable and to claim damages for any diminished value of the goods resulting from the use of the goods by the Customer beyond what is necessary to determine the nature, characteristics and operation of the goods.


Only items that are in their original packaging, together with all accessories, instructions for use and invoice or proof of purchase can be taken back.


If the Customer revokes the agreement, AQwaTech BV will refund all payments received from the Customer up to that moment, including the standard delivery costs, within a maximum of 14 calendar days after AQwaTech BV has been informed of the Customer’s decision to revoke the agreement. In case of sales agreements, AQwaTech BV can wait with the refund until he has received all the goods back, or until the Customer has demonstrated that he has returned the goods, whichever time comes first.


Any additional costs resulting from the Customer’s choice of a method of delivery other than the cheapest standard delivery offered by AQwaTech BV will not be refunded.


AQwaTech BV will reimburse the Customer using the same means of payment as the Customer used for the original transaction, unless the Customer has expressly agreed otherwise; in any case, the Customer will not be charged any costs for such reimbursement.


The Customer cannot exercise the right of withdrawal for:


  • the delivery of goods manufactured according to the Customer’s specifications, or which are clearly intended for a specific person;
  • the supply of goods that spoil quickly or have a limited shelf life;
  • the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene and of which the seal has been broken after delivery;
  • the delivery of goods which, after delivery, by their nature, have been irrevocably mixed with other products;

Annex 1: Model revocation form

Dear Customer, you only need to fill in and return this form if you wish to revoke the agreement.


At AQwaTech BV, Bevrijdingsweg 18, B-8480 Bekegem,


I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods/provision of the following service:


Ordered at (*)/Received at (*):


Name(s) of consumer(s) :

Consumer(s) address :


Signature of consumer(s):

Date :


(*) Delete where not applicable.


We hereby also refer to Article 7 of our General Terms and Conditions:


The Customer cannot exercise the right of withdrawal for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene and of which the seal has been broken after delivery.